We want you to be delighted with your purchase. If you need to return or exchange an item, you have 14 days from the date of delivery to contact us.
Please note:
-Return Shipping: Buyers are responsible for return shipping costs.
-Condition: Items must be returned in their original condition and packaging.
-Processing Time: Once we receive the returned item, please allow 5-7 business days for processing and issuing a refund or exchange.
To Initiate a Return or Exchange:
1.) Contact us at info@naturalcandleworks.com with your order number and reason for return.
2.) We’ll provide you with detailed instructions for returning the item.
If you have any questions or need assistance, feel free to contact us—we’re here to help!
